At Fitco-orings, we strive to ensure that you are satisfied with your purchase. This Return & Refund Policy outlines the procedures and conditions for returning products and obtaining refunds. Please review this policy carefully.

2. Returns

• Eligibility for Return: To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Returns must be initiated within [Insert Number] days from the date of delivery.
• Non-Returnable Items: Certain items, such as custom or special order products, are not eligible for return. Please check the product description for any specific return exclusions.

3. How to Initiate a Return

• Contact Us: To start the return process, contact us at sales@fitcorings.ca or +1 866 3249966. Provide your order number and reason for the return.
• Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return the item. Returns sent without authorization may not be accepted.

4. Return Shipping

• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
• Packaging: Please pack the item securely to prevent damage during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

5. Refunds

• Processing Time: Once we receive the returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method within [Insert Number] business days.
• Refund Amount: The refund amount will be the purchase price of the item, excluding any original shipping costs. If the return is due to our error or a defective product, we will also refund the return shipping costs.

6. Exchanges

• Product Exchange: If you wish to exchange an item for a different product, please initiate a return for the original item and place a new order for the replacement product. We do not offer direct exchanges.

7. Defective or Incorrect Items

• Defective Items: If you receive a defective or incorrect item, please contact us within [Insert Number] days of receipt. We will arrange for a return and provide a replacement or refund at no additional cost to you.
• Inspection: We may require photos of the defective item or additional information to process your request.

8. Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Fitco-orings
Phone: +1 866 3249966
Email: sales@fitcorings.ca
Website: https://fitcoorings.com/

9. Changes to This Policy

We may update this Return & Refund Policy from time to time. The revised policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about our return and refund practices.

Thank you for choosing Fitco-orings. We are committed to providing you with the best possible service and ensuring your satisfaction with your purchase.